Dynamics 365 CE
Drive business growth with Microsoft Dynamics 365 Customer Engagement (CE).
We specialise in Sales, Marketing, and Service solutions that strengthen customer relationships, engagement, and operational efficiency.
“Even a small, passionate, and driven team can accomplish incredible results, when striving for a goal that truly matters”
Explore IG2Our capabilities
Customer Engagement and Agentic Apps that connect people, data and business processes
Power Platform
Unlock the full potential of your business with Microsoft Power Platform.
We build powerful, scalable, AI-enhanced applications with Power Apps and Power Automate.
Azure Integration Services
Scale and connect with Microsoft Azure Integration Services.
We design robust integration solutions that support smooth data flow across enterprise systems.
Copilot Studio
Create intelligent copilots and agents with Microsoft Copilot Studio.
We connect employees and customers with organisational data and processes through tailored conversational and automation solutions.
Azure AI
Turn data and AI models into solutions that deliver measurable business value.
We build secure, scalable Azure AI solutions for document analysis, image recognition, and intelligent automation.
Enterprise CRM
Dynamics 365 Customer Engagement for complex organisations
When facing a major CRM project, we help translate business requirements into a coherent, scalable and reliable Dynamics 365 Customer Engagement solution.
We have worked with Microsoft CRM since version 3 and have implemented and continuously developed solutions for large international organisations with complex processes, integrations and data models.
We work as one unified team and can take responsibility for the entire delivery or selected parts of it — from business analysis, solution architecture and project management to development, integration, migration, testing, implementation and ongoing operations.
Business and processes
We start with the sales, service and customer-facing processes and ensure the solution supports how the organisation actually operates.
Architecture and integration
We connect Dynamics 365 with ERP systems, data platforms, websites, document repositories and other business-critical systems.
Implementation and migration
We manage configuration, development, data migration, testing and go-live with a focus on quality, security and a controlled transition.
Continuous improvement and operations
Following implementation, we provide support, continuous improvements and new capabilities, ensuring the platform continues to create value as the organisation evolves.
From a complex CRM project to a platform that works in the real business.
Customer Engagement
Agentic Apps in Customer Engagement
Agentic Apps are the next step in Customer Engagement.
Traditional CRM solutions help users record data, follow processes, and find information. Agentic Apps go a step further by using intelligent agents that can understand a task, work with data across systems, and carry out actions as an integrated part of the business process.
In practice, an agent could, for example, analyse a customer enquiry, identify the relevant customer and contact, create or update an opportunity, suggest the next action, and ensure that the right employee is involved.
Agents do not replace people. They reduce manual work, support decision-making, and help employees spend more time with customers and less time on administration.
With our experience in Customer Engagement, Microsoft Dynamics 365, Power Platform, Azure, and Copilot Studio, we develop Agentic Apps that connect people, data, and business processes — with a focus on connected customer experiences and real business value.
Responsible implementation
Responsible AI and governance
AI should create real value and free up time for what matters most. But the technology must be applied in a balanced and responsible way.
That is why we consider security, data protection, transparency, and human control from the outset. The organisation must know which data the solution uses, where it is processed, who has access, and which actions an AI agent is permitted to perform.
The solution must also support compliance with GDPR and the EU AI Act and help the organisation retain control of its data, business processes, and dependence on technology providers.
Create value. Retain control. Use AI responsibly.
GDPR and data protection
EU AI Act and governance
Security
Human oversight and control
Proof of Concept
AI in practice
AI only creates value when it is turned into solutions that work in the real business.
That is why we often begin with a focused Proof of Concept, where we build a small app, automate a process, or improve an existing workflow with AI.
The purpose is to demonstrate a tangible effect—such as less manual work, faster case handling, better customer experiences, or more accurate decisions.
This allows the customer to assess the value based on a working solution before deciding whether it should be developed further and implemented broadly across the organisation.
Test AI in your business
Focused Proof of Concept
Start with a concrete task and a clear expectation of the outcome.
Testing and validation
Test the solution in the real workflow using relevant data.
Measurable business value
Document the effect before investing in broad implementation.
From idea to solution
Ready to test AI in your business?
You do not need to begin with a large transformation project.
We help you identify a specific business process or challenge where AI can create measurable value. We then develop a focused Proof of Concept that can be tested with your own data, employees, and workflows.
If the solution demonstrates the expected value, we can develop it together into a secure, scalable, production-ready solution.
Start with a specific problem. Test the value in practice. Scale what works.
Identify the challenge
Choose a specific process where AI can create measurable value.
Test in practice
Validate the solution with your own data, employees, and workflows.
Scale what works
Make the proven solution secure, scalable, and production-ready.
IG2 is not like most IT consulting companies
We work as a team, and our clients testify that we solve tasks faster and better than traditional IT consultants. Our team consists of equals: passionate people who know each other deeply and are masters of their craft.
Our business model, combined with our personal approach to every task, makes us trusted partners for our clients. We take pride in being “friends of the house”.
Build it right & run it right
We always take a holistic view, investigating how the project will create value and assessing the client’s level of maturity. This is crucial to getting the job done correctly.
We build solutions that fit the client’s size and needs, adding AI where it creates value. Our solutions are based on Microsoft Dynamics CE, Power Platform & Azure.
We may work with bits and bytes, but we always keep a commercial focus.
One unified team
Even though we are small, we pack a punch
Shared responsibility
We work as equals, foster a sense of security, and operate as a unified team with immense capacity. The entire team—not individuals—is responsible for the client’s success.
Global perspective
Although most of our clients are Danish, they have an international presence. We are structured similarly: one team and a global player that knows how to navigate international collaboration.
Two continents
Our headquarters are in Svendborg, while our consultants are based in Denmark and South Africa. Direct client contact is handled from Denmark.
Our latest project
Strong technology. Structured project management.
“For EDC, it was important to find a partner with strong technical expertise and experience managing large, structured projects to deliver on time.”
Other references
The people behind IG2
The team
Christian Foged
Sabathile Ndlovu
Sigvaldur Henriksen
Freedom Mahwenyiyo
Tyler Reese Phillip
Allen Campbell
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Passion, commitment, and experience
We have helped more than 100 companies optimize their investments in sales, marketing, and service systems based on Dynamics 365 CE, Power Platform, and Azure.
We have followed Microsoft’s journey from the early CRM System Version 3 to Dynamics 365 and Power Platform. Now we look forward to supporting clients in the quantum leap introduced by Microsoft AI.